Cabin Policies and Information

  • Check In: 12:00 PM

    Check Out: 12:00 PM

    How to Check In

    • Your access code and arrival instructions will be sent prior to your stay.

    • Please notify us if you encounter any issues upon arrival.

    How to Check Out

    Before departing:

    ✓ Load and start the dishwasher (if used)

    ✓ Remove all food from the refrigerator

    ✓ Bag all trash and dispose of it in the metal trash can on the first floor patio or, if you have more than 3 bags, at the convenience center

    ✓ Lock all doors and windows

    ✓ Turn off lights and electronics

    ✓ Return any moved furniture to its original location

    ✓ Ensure any fire pit fires are completely extinguished

    ✓ Double-check for personal belongings

    ✓ Set thermostat to 62 degrees

    ✓ Set hot tub to 85 degrees

    Thank you for helping us prepare the cabin for future guests!

  • You will find this information in your Welcome email.

  • If you have questions during your stay or need assistance, please contact the owner directly. You will find contact information in your welcome email.

    After-Hours Emergencies

    • No heat from the primary heating system

    • No water

    • Major water leaks

    • Other urgent property issues

    If you reach voicemail, leave:

    • Your name

    • Description of the problem

    • Phone number where you can be reached

    Emergency Situations

    Call 911 immediately for:

    • Fire

    • Medical emergencies

    • Criminal activity

    • Any life-threatening situation

    Local Emergency Numbers

    • Ashe County Sheriff's Office: (336) 846-5633

    • Ashe County Hospital: (336) 846-7101

    • Animal Control: (336) 982-4060

  • Guests are allowed three bags of trash to be placed in the metal can on the downstairs patio and secured before departing.

    If trash is over the 3 bag limit, guests are responsible for taking trash to a local convenience center using the permit provided in the cabin.

    Closest Convenience Center

    Highway 16 N Convenience Center
    2839 NC Highway 16 North
    Crumpler, NC 28617

    Important Reminders

    • Display the provided trash permit while using the facility.

    • Return the permit to the cabin before checkout.

    • Please do not leave trash outside, as it may attract wildlife.

  • We welcome responsible pet owners.

    Please:

    • Clean up after your pets.

    • Keep pets off furniture whenever possible.

    • Keep pets leashed outdoors.

    • Do not leave pets unattended for extended periods.

    • Dispose of pet waste properly.

  • Grocery Stores

    • Ingles Market – West Jefferson

    • Walmart Supercenter – West Jefferson

    • Food Lion – Jefferson

    • Dollar General- Crumpler

  • No Smoking or Vaping

    Smoking and vaping are not permitted inside the cabin.

    Quiet Hours

    10:00 PM – 7:00 AM

    Please be respectful of neighboring properties.

    Fireworks

    Fireworks are not permitted on the property.

    Firearms

    Discharging firearms is prohibited.

    ATVs & Dirt Bikes

    ATVs, UTVs, and dirt bikes are not permitted on the property.

    Occupancy Limits

    Please observe the maximum occupancy listed in your reservation.

  • Fire Extinguishers

    Located in the kitchen and other designated areas throughout the cabin.

    Smoke & Carbon Monoxide Detectors

    Installed throughout the cabin for your safety.

    Please do not disable or unplug these devices.

    First Aid Kit

    A first aid kit is available for guest use and is located under the upstairs bathroom sink.

  • How to Stay Safe Around Wildlife

    Black bears and other wildlife are common in the mountains.

    Please Do

    • Keep trash secured.

    • Lock vehicle doors.

    • Keep pets leashed outdoors.

    • Observe wildlife from a safe distance.

    Please Don't

    • Feed wildlife.

    • Leave food outside.

    • Approach animals for photographs.

    • Leave pet food unattended outdoors.

    If You See a Bear

    • Stay calm.

    • Keep your distance.

    • Back away slowly.

    • Keep children and pets close.

    • Never run toward or approach a bear.

  • The fire pit and complimentary wood is available for guest enjoyment.

    Safety Rules

    • Children must be supervised at all times.

    • Never leave a fire unattended.

    • Completely extinguish fires before leaving the area.

    • Use water to fully extinguish all embers.

    • Only build fires in the designated fire pit.

    • Do not create additional fire rings on the property.